The Issue: The Gap in Digital Use

Companies spend millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a efficient implementation. However, complexity, regular changes, and no clear support often result in a "Digital Adoption Gap":

• Staff Uncertainty: Users have trouble to navigate new SAP interfaces or complete multi-step transactions, leading to delays and increased use on help desks.


• Workarounds: Users avoid standard SAP processes, which results in data quality issues, policy breaches, and delays.

sap walkme
• Training Gaps: Traditional training is quickly forgotten, leaving staff unsupported when they face real-time tasks.


• Underutilised Investment: The entire capability of the SAP system is not realised, as most users access only a limited portion of its features.

The Approach: Contextual Help with SAP WalkMe

The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, addresses the user experience gap. It sits on top of your SAP systems to deliver real-time assistance exactly when needed.

By deploying WalkMe with SAP, your clients can ensure every team member, regardless of technical skill, can complete tasks efficiently from the outset.